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Terms of Service

Last updated: March 2026

1. Acceptance of Terms

By accessing or using Antigency (“the Service”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Antigency provides AI-powered marketing audit and execution services for e-commerce businesses. The Service connects to your marketing and e-commerce platforms, generates audits and recommendations, and (upon your approval) executes changes on your behalf.

3. Freemium Model

The first audit per agent per connected platform account is provided free of charge. Additional audits and all execution services are paid. Pricing is published on our website and may change with 30 days’ notice to registered users.

Plan generation is always free. Payment is collected only when you choose to execute approved recommendations.

4. Execution and Platform Changes

When you approve and pay for execution, you authorize Antigency to make changes to your connected platforms (Shopify product descriptions, Google Ads campaigns, Meta ad sets, etc.) on your behalf.

You are responsible for reviewing all proposed changes before approving them. Antigency is not liable for business outcomes resulting from approved and executed changes.

5. Rollback and Irreversible Actions

Antigency creates rollback snapshots before executing changes. Snapshots expire after 90 days. Some actions are irreversible or carry side effects:

  • Pausing and re-enabling Google Ads campaigns with Smart Bidding may trigger a learning reset, resulting in temporary performance drops
  • Sent emails and deleted audiences cannot be undone
  • Changes to live product listings take effect immediately and are visible to customers

These risks are disclosed in the platform at the time of approval. By approving items with rollback warnings, you acknowledge the risks.

6. Account Responsibilities

You are responsible for maintaining the security of your account credentials. You must not share your account with others or use the Service for any unlawful purpose. You must have the authority to connect any platform accounts you link to the Service.

7. Connected Platform Credentials

By connecting a platform account, you grant Antigency permission to read data from and make changes to that account as directed by your approved execution plans. You may revoke access at any time by disconnecting the platform from your dashboard.

8. Payment Terms

All payments are processed by Stripe. Purchases of run packs are non-refundable unless required by applicable law. Individual run credits expire 12 months after purchase.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANTIGENCY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF REVENUE, LOSS OF PROFITS, OR LOSS OF DATA, ARISING FROM YOUR USE OF THE SERVICE.

Our total liability for any claim shall not exceed the amount you paid for the Service in the 30 days preceding the claim.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. WE DO NOT WARRANT THAT AI-GENERATED RECOMMENDATIONS WILL IMPROVE YOUR BUSINESS METRICS OR ACHIEVE ANY PARTICULAR RESULT.

11. Termination

We may suspend or terminate your account for violation of these terms, non-payment, or inactivity exceeding 12 months. You may delete your account at any time. Upon termination, your data will be deleted within 30 days.

12. Governing Law

These Terms are governed by the laws of the applicable jurisdiction without regard to conflict of law provisions.

Contact

For legal questions, contact us at legal@antigency.com