Terms of Service

Antigency is operated by Antigency Inc. (referred to in these terms as “Antigency,” “we,” “our,” or “us”).

These Terms of Service form the binding agreement between Antigency and you, the merchant. Acceptance occurs when you install the Antigency Shopify app, when you click “I agree” during signup, or when you otherwise begin using the service.

Antigency is a software service that uses AI specialist agents to perform merchant-approved work on Shopify stores. Specialist agents execute per-domain tasks. A central orchestrator coordinates them. A per-merchant memory layer retains context across sessions.

All outputs are recommendations or drafts. You always retain final approval rights before any change is published or executed against your store, ad accounts, or email platform.

We do not guarantee specific business outcomes. We provide tools designed to help; outcomes depend on your product, your market, your execution, and factors outside our control.

To provide accurate billing and account information.

To use the service for your own legitimate business. Resale or white-label use is prohibited unless covered by a separate written license.

Not to attempt to access another merchant’s data through the service.

Not to attempt to reverse-engineer the service, extract our prompts or models, or otherwise circumvent our technical protections.

Not to use the service for any purpose prohibited by our Acceptable Use Policy at /legal/acceptable-use.

To comply with the Shopify Terms of Service and any other third-party terms applicable to the platforms you connect.

To comply with applicable law in your jurisdiction.

To provide the service on a best-effort basis. Uptime metrics are published at our status page. No formal SLA is offered at launch.

To handle your data per our Privacy Policy at /legal/privacy.

To notify you of material data breaches per applicable law.

To honor merchant approval gates: no specialist agent ships work you have not approved.

To maintain quality safeguards and tenant isolation in our internal systems.

Subscription tiers and current pricing are published at /pricing.

Billing is monthly via Shopify Recurring Billing. Tier upgrades take effect immediately. Downgrades take effect at the next billing period.

You may cancel at any time. There are no cancellation fees. The service continues until the end of the current billing period.

Refunds are evaluated case-by-case for first-month subscribers. No refunds are offered after the first 30 days. Annual discounts, if offered, are non-refundable after the first 30 days.

Tax handling is provided by your billing provider — Shopify Billing if you installed via the Shopify App Store, Stripe for direct subscriptions. You are responsible for taxes in your jurisdiction.

Each tier carries monthly quotas on agent runs, articles published, ads audited, and similar units. Current quotas are published at /pricing.

Free tier is blocked at quota. Pro tier may receive a soft cap with notification. We do not auto-charge overages without your explicit opt-in.

We may apply rate limits and per-merchant burst limits to protect service quality.

Your use of the service is governed by our Acceptable Use Policy at /legal/acceptable-use, which is incorporated into these terms by reference. Violations may result in warning, suspension, or termination. Egregious violations such as fraud, harassment, or illegal activity may result in immediate termination.

Antigency owns the platform, including all source code, prompts, models, system architecture, and brand assets.

You own your store data, your Shopify-stored content, your products, and any custom uploads you provide.

You grant Antigency a non-exclusive license to process your data solely to operate the service for you.

Generated outputs (such as drafted articles or ad copy) belong to you once you approve them. Antigency retains aggregate and de-identified usage rights for service improvement.

The marks “Antigency,” “Anti,” “Cortex,” “Forge,” and related brand identifiers are owned by Antigency. You may reference them as customers but may not use them as your own.

We treat your data as confidential. You agree to treat our non-public technical details, including prompts and internal architecture, as confidential. Standard confidentiality obligations apply for the term of the agreement plus three years.

The service is provided “as is” without warranties of merchantability, fitness for a particular purpose, or non-infringement, except as required by applicable law.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these terms is capped at the fees you paid us in the twelve months preceding the claim.

We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or business interruption.

Some jurisdictions, including parts of California and the European Union, do not allow these limitations. In such jurisdictions, our liability is limited to the maximum extent permitted by local law.

You agree to indemnify Antigency against third-party claims arising from your use of the service, including claims related to your products, your end customers, your content, and your compliance with applicable law.

We will indemnify you against third-party claims that the service itself, as provided by us, infringes a valid third-party intellectual property right.

You may cancel at any time through the dashboard. We may terminate for non-payment after a 14-day grace period, for violations of the Acceptable Use Policy, for regulatory requirements, or for illegal activity.

On termination, data export is available for 90 days, then your data is purged. Some audit logs are retained for the period described in the Privacy Policy.

These terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles.

Disputes will first be addressed by good-faith negotiation. If unresolved within 60 days, disputes will be resolved by binding arbitration administered by the American Arbitration Association, except that either party may bring claims in small-claims court where eligible.

Class actions are waived to the maximum extent permitted by applicable law.

Venue for any non-arbitrable claim is the federal or state courts located in Sarasota County, Florida.

Material changes will be notified by email and dashboard banner at least 30 days in advance. Continued use after the effective date constitutes acceptance. The effective date at the top of this page is updated with each version, and prior versions are archived on request.

General inquiries: derek@antigency.ai.

Legal notices: On file with registered agent.